Shipping policy
ORVYKA SHIPPING POLICY
Last updated: September 26, 2026
Thank you for shopping with ORVYKA. We want your shopping experience to be clear and straightforward from the moment you place your order until it arrives.
1. ORDER PROCESSING
Orders are generally processed and fulfilled within 3–5 business days before shipment.
Business days do not include weekends or applicable holidays.
Please note that processing time and shipping/transit time are separate.
Once your order has been prepared and shipped, you will receive a shipping confirmation and tracking information when available.
2. ESTIMATED DELIVERY TIME — CANADA
For orders shipped to Canada:
Order processing: approximately 3–5 business days
Shipping after fulfillment: approximately 3–5 business days.
Customers in Canada should therefore generally allow approximately 6–10 business days for processing and delivery.
These timeframes are estimates and are not guaranteed. Customs clearance, carrier delays, holidays, weather conditions, high order volumes or other circumstances may result in additional delivery time.
Nothing in this policy limits any delivery or cancellation rights available under applicable Québec consumer protection legislation.
3. SHIPPING DESTINATIONS
ORVYKA ships to destinations made available during checkout.
Shipping availability may vary according to fulfillment and carrier availability.
4. SHIPPING RATES
Shipping costs are calculated separately from product prices.
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
5. ORDER TRACKING
When tracking is available, you will receive tracking information after your order has shipped.
Please allow some time for the carrier's tracking system to update.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error after placing your order, please contact info@orvyka.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
7. SHIPPING DELAYS
International shipments, including orders shipped to Canada, may experience delays due to customs clearance or carrier-related circumstances.
If your order appears significantly delayed, please contact us at info@orvyka.com so we can review the available tracking information.
Applicable consumer rights under Québec law remain unaffected.
8. LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, you receive an incorrect product, or your package appears to have been lost in transit, please contact us promptly at:
Please include your order number and a description of the issue. We may request photographs where appropriate to help us review the situation.
We will assess the matter and provide an appropriate solution in accordance with our policies and applicable consumer protection laws.
9. CUSTOMS, DUTIES AND IMPORT FEES
ORVYKA products fulfilled through our fulfillment provider are currently shipped from the United States.
Orders shipped to Canada or other international destinations may therefore be subject to customs duties, import taxes or other applicable charges.
Unless otherwise indicated during checkout, customers may be responsible for customs duties or import fees imposed by the destination country.
Customs processing may also cause additional delivery delays.
10. RETURNS
Please review our Return & Refund Policy before returning any product.
Do not send a return to any address without first contacting ORVYKA and receiving applicable return instructions.
11. QUÉBEC CONSUMERS
Nothing in this Shipping Policy excludes or limits rights available to Québec consumers under applicable consumer protection legislation.
Where statutory requirements regarding online purchases, delivery, cancellation or reimbursement apply, those requirements take precedence over any inconsistent provision of this policy.
12. CONTACT US
For questions about shipping or an existing order, please contact:
ORVYKA Customer Care
Email: info@orvyka.com