Last updated: September 26, 2026

ORVYKA PRIVACY POLICY

Last updated: September 26, 2026

ORVYKA operates this online store and website, including the related content, products, features and services (the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services to you.

At ORVYKA, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how we protect it, and the choices and rights that may be available to you.

1. Personal Information We Collect

Depending on how you interact with ORVYKA, we may collect personal information such as:

• Your name;

• Email address;

• Telephone number;

• Billing and shipping address;

• Order and transaction information;

• Payment-related information processed through our payment providers;

• Account information, if you create an account;

• Communications you send to ORVYKA;

• Device, browser, IP address and related technical information;

• Information about how you interact with our website;

• Marketing preferences; and

• Other information you voluntarily provide to us.

We seek to collect only the personal information reasonably necessary for the purposes identified in this Privacy Policy.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, subscribe to communications, contact us or otherwise interact with ORVYKA;

• Automatically when you visit or use our website, including through cookies and similar technologies;

• From Shopify and service providers that help us operate our business;

• From payment, fulfillment, shipping and other service providers where necessary to provide our Services; and

• From other parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information to:

• Process and fulfill your orders;

• Process payments;

• Arrange shipping and delivery;

• Manage eligible returns and refunds;

• Communicate with you regarding your purchases;

• Provide customer service;

• Maintain and improve our website and Services;

• Detect and prevent fraud or other unauthorized activity;

• Protect the security of our website and customers;

• Comply with applicable legal obligations; and

• Send marketing or promotional communications where permitted and where the required consent has been obtained.

Where consent is required, you may withdraw that consent subject to applicable legal and contractual restrictions.

4. Shopify and Our Service Providers

ORVYKA is powered by Shopify.

Shopify may collect and process personal information when you access or use our online store in order to provide its e-commerce services.

We may also disclose information, where necessary, to service providers that assist us with activities such as:

• Payment processing;

• Order fulfillment;

• Shipping and delivery;

• Website hosting and technology;

• Data storage and security;

• Analytics;

• Customer service; and

• Marketing, where permitted.

These providers may process information according to their own privacy policies and applicable contractual and legal obligations.

5. Information Outside Québec

Some of our service providers, including technology, payment, fulfillment or other providers, may process or store personal information outside Québec or Canada.

Where applicable, ORVYKA takes the measures required under Québec privacy legislation before communicating personal information outside Québec, including assessing relevant privacy considerations and implementing appropriate contractual safeguards when required.

Information processed in another jurisdiction may also be subject to the laws of that jurisdiction.

6. Cookies and Similar Technologies

ORVYKA and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our Services and, where permitted, support marketing activities.

Where required by applicable law, you will be provided with choices regarding technologies used for identification, location or profiling.

You may also be able to control certain cookies through your browser or available website privacy controls.

Disabling certain technologies may affect some website functionality.

7. Marketing Communications

If you consent to receive promotional emails from ORVYKA, you may unsubscribe at any time by using the unsubscribe link contained in those communications.

Even after unsubscribing from promotional communications, we may continue to send transactional or service-related messages concerning your orders, account or customer service requests.

8. Protecting Your Information

We use reasonable administrative, technical and organizational measures appropriate to the nature of the information we handle to protect personal information against unauthorized access, use, disclosure, loss or alteration.

However, no method of electronic transmission or storage can guarantee absolute security.

9. Retention and Destruction

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, accounting, contractual and business requirements.

When personal information is no longer required, we take appropriate steps to destroy it securely or anonymize it where permitted and appropriate under applicable law.

10. Your Privacy Rights

Depending on the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information ORVYKA holds about you;

• Request correction of inaccurate or incomplete personal information;

• Withdraw consent to certain uses or disclosures, where applicable;

• Request information concerning the collection, use or disclosure of your personal information; and

• Exercise other privacy rights available under applicable law.

Certain rights are subject to legal exceptions and requirements.

To submit a privacy request, contact the person responsible for the protection of personal information using the contact information below. We may need to verify your identity before processing certain requests.

11. Québec Privacy Rights

ORVYKA is committed to handling personal information in accordance with applicable Québec privacy requirements, including Québec’s private-sector privacy legislation.

We seek to be transparent about:

• The purposes for which personal information is collected;

• The means by which it is collected;

• The persons or categories of service providers to whom information may need to be disclosed;

• The possibility that information may be communicated outside Québec;

• Your rights of access and correction; and

• Your ability to withdraw consent where applicable.

Questions, privacy requests and privacy-related complaints may be directed to the person responsible for the protection of personal information at ORVYKA.

12. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children in circumstances where doing so would not be permitted under applicable law.

If you believe a child has provided personal information to ORVYKA inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

ORVYKA does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology or legal requirements.

When changes are made, we will post the updated policy on our website, revise the “Last updated” date and provide any additional notice required by applicable law.

15. Person Responsible for the Protection of Personal Information

The person with the highest authority within ORVYKA acts as the person responsible for the protection of personal information unless that responsibility has been delegated in writing in accordance with applicable law.

Privacy Officer / Person Responsible for the Protection of Personal Information
ORVYKA
Email: info@orvyka.com

Privacy requests, questions or complaints regarding the handling of personal information may be submitted to this email address.

16. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@orvyka.com or contact us at 3854 boulevard concorde Est,  Laval QC H7E 2E3, Canada.

ORVYKA Customer Care
Email: info@orvyka.com