Refund policy
At ORVYKA, your satisfaction is important to us. If you have a concern with your order, please contact us at info@orvyka.com so we can assist you.
Returns
Eligible unopened and unused products may be returned within 30 days of delivery.
To be eligible for a return, the product must be in the same condition in which it was received, unused, unopened, and in its original packaging. Proof of purchase is also required.
Because ORVYKA sells skincare and personal care products, opened or used products cannot be returned for hygiene and safety reasons, except where required by applicable law.
Before returning any product, please contact us at info@orvyka.com. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide you with return instructions and, where applicable, information regarding return shipping.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at info@orvyka.com with your order information and, where helpful, photos of the issue.
We will review the situation and work with you toward an appropriate solution in accordance with applicable consumer protection laws.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare and personal care products are generally not eligible for return.
We also do not accept returns of gift cards or final-sale items, except where otherwise required by applicable law.
Please contact us before purchasing if you have questions regarding the return eligibility of a particular product.
Exchanges
We do not offer direct exchanges at this time.
If an eligible return is approved, you may place a separate order for the product you would prefer.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges and return-shipping costs will be handled according to the circumstances of the return and applicable consumer protection requirements.
European Union Customers
Where applicable, customers located in the European Union may have statutory cancellation or withdrawal rights that apply independently of this policy. Nothing in this policy limits rights provided by applicable consumer protection law.
Québec and Other Consumer Protection Rights
Nothing in this policy is intended to limit or exclude any legal warranty or other right available to consumers under applicable law, including the Québec Consumer Protection Act.
Certain rights may apply when, for example, a product is defective, does not conform to its description, or an online merchant does not meet its legal obligations.
Contact Us
For questions regarding returns, damaged products or refunds, please contact:
ORVYKA Customer Care
Email: info@orvyka.com